We recommend cleaning your personal massager with warm water and mild soap or a specialised toy cleaner before and after each use. Avoid submerging non-waterproof toys in water. Let the product air dry completely before storing.

Store your products in a cool, dry place, away from direct sunlight. For personal massagers, it’s best to keep them in a dust-free storage bag or box.

Due to the intimate nature of our products, we do not accept returns unless the item is faulty or incorrect. If you receive the wrong item or a damaged product, please contact us at hello@noodwellness.co.nz and we will make it right.

To request a refund, email us at hello@noodwellness.co.nz with details of your order. If approved, we’ll send you a return shipping label and instructions. Once we receive and inspect your returned item, we will notify you of the refund status.

We process orders within 1-2 business days (excluding weekends and holidays). Shipping times vary depending on your location: New Zealand: Free express shipping on orders over $100 (1-3 business days for delivery). International: Free standard shipping on orders over $100 (5-8 business days), with an express option available for faster delivery.

Yes! All orders are shipped in plain, unmarked packaging to ensure your privacy.

We recommend double-checking your shipping address before finalizing your order. However, if you notice a mistake, contact us immediately, and we’ll do our best to accommodate changes before the order ships. Once a tracking number is issued, you may be able to update your address through the courier service.

We offer a wide range of sexual wellness products, including: Personal Massagers: Designed for pleasure and relaxation. Water-Based Lubricants: Made with natural ingredients for a smooth, comfortable experience. Melting Massage Candles: Dual-purpose candles that melt into luxurious massage oil, perfect for intimate moments.

Yes, all our products are made with body-safe materials. Our lubricants are water-based and free from harmful chemicals, and our personal massagers are crafted from high-quality, body-safe silicone.

Light the candle and let it burn for a few minutes until a warm pool of oil forms. Once melted, extinguish the flame, and carefully pour the warm oil onto the skin for a soothing massage. The oil is designed to be skin-safe and moisturizing, creating an intimate and sensual experience.

Yes, our water-based lubricants are compatible with both latex condoms and silicone-based toys. They provide a smooth glide without damaging your products.

Our products are designed with natural, gentle ingredients. However, if you have sensitive skin, we recommend doing a patch test before full use. If irritation occurs, discontinue use and consult a healthcare professional.

If you’re unsatisfied or experience an issue with your order, contact us within 30 days of receiving your product, and we’ll do our best to resolve the issue.