Privacy Policy

At Nood Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when visiting our website and purchasing our products. By using our site, you consent to the practices described in this policy.

Information We Collect

We collect information to provide you with a seamless shopping experience. The types of personal data we collect include:

Personal Identification Information: Name, email address, phone number, and shipping/billing address.
Payment Information: Credit/debit card details, payment method details (processed securely via third-party payment gateways).
Order Details: Purchase history, preferences, and communications regarding your orders.
Technical Data: IP address, browser type, time zone settings, operating system, and device type.
Cookies: Information about your use of our website to improve user experience (refer to our Cookie Policy below).

How We Use Your Information

We use your data for various purposes, including:

Order Fulfilment: Processing and shipping your orders, confirming purchases, and providing customer support.
Personalisation: Offering product recommendations and tailoring marketing communications.
Marketing & Communication: Sending promotional emails, offers, and updates (with your consent).
Site Improvements: Enhancing the functionality and security of our website.
Legal Compliance: Complying with applicable laws, responding to legal requests, or enforcing our terms.

How We Share Your Information

We may share your data in limited circumstances:

Third-Party Service Providers: We use trusted third parties for payment processing, order fulfillment, and website analytics. They only have access to information needed to perform their services and are bound by confidentiality agreements.
Legal Requirements: We may disclose your information when required by law or to protect our rights and the safety of others.

International Data Transfers

As a global company, your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your information, in compliance with applicable data protection laws.

Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes encryption, firewalls, and regular security reviews. While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

You have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information (where applicable).
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@noodwellness.com.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that collect information about your activity on our website. You can manage cookie preferences through your browser settings.

We use the following types of cookies:

Essential Cookies: Required for the operation of our site.
Analytical Cookies: Help us understand how visitors interact with our site to improve functionality.
Marketing Cookies: Used to display personalised ads based on your browsing behavior.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Nood Wellness
Email: hello@noodwellness.com